At Beingscent, every order is carefully checked and packed before dispatch. If you receive a damaged, defective or incorrect product, we will work with you to resolve the issue.
Cancellation
An order may be cancelled if the request is received before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible. Any approved refund will be processed to the original payment method.
Returns
Due to the nature of fragrance products, we do not accept returns or exchanges for products that have been opened, sprayed or used, or where the customer simply does not like or prefers a different fragrance. Returns may be considered where you have received an incorrect, damaged or defective product.
Any such issue must be reported within 48 hours of delivery, along with your order number and clear photographs or an unboxing video showing the condition of the package and product.
Refunds & Replacements
After reviewing and approving a return request, Beingscent may provide a replacement or refund depending on the nature of the issue and product availability. Approved refunds will be processed to the original payment method, and the time taken to reflect the amount may vary depending on the payment provider.
Contact
For cancellation, return or refund requests, please contact us at support@beingscent.com or +91 8660674148, mentioning your order number.
